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Support
Support
Standard Service
- Working with client organization
to minimise office disruption
- Transfer of knowledge during
installation process encouraged
- Full system integration with
legacy equipment
- Network cabling, wall outlets
and trunking
- Ethernet hubs or switch installation
âand configuration
- Workstations, printers and
plotters installation
- Software setup and configuration
- Internet connection and setup
- Advanced configuration and
protection of servers
- Testing of systems to confirm
core functionalit
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Options
- Work scheduled to occur outside
of normal production hours
- Consistant rationalized workstation
configuration throughout the office.
- Pre-configuration of equipment.
Network structured wiring systems.
- 19" Rack server enclosure installation
& population.
- WAN routing and remote access,
TCP/IP and AppleTalk.
- Management, Maintenance &
Support
- Flexible service agreements
to ensure the desired level of network performance is
achieved
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On-site Maintenance
- Troubleshooting Service
engineers on-site to within 8 hours, in response to problems
as and when required
£60 per hour + Call Out and Expenses.
Call Ray Thomson for Mac and George Lee for Windows based
problems on:
020 8940 4333
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IT
Management
- Post installation management
to ensure efficient and effective use of data
& systems
- Manage, assist or train
internal IT staff to carry out maintenance
Standard Service
Regular site visits to maintain the network system
and provide hands on user assistance. |
Remote
Maintenance
- Troubleshooting
Remote access allows the fastest
response into clients networks.
A consultant can be working on a problem within 5
minutes.
To achieve this we use Netopia's Timbuktu with 3Com
OCR routers.Standard Service Includes:
Server maintenance and network
anti-virus update.
Work scheduled to occur outside
of production hours.
Use of reciprocal remote access
into the faCADe Richmond network to utilise resources
such as printers, plotters and email and fax servers.
6 Month Contract - £2,600 + VAT
Call Mark Nellis on 020 8940 4333 for further details. |
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Teletech
Support
90 days Teletech support provided
free of charge with all products.
- Most problems are identified
on first call.
- Problem analysis can identify
actions or tests to isolate faults.
- Clients are advised on appropriate
remedial options and recommended action.
- Extended support contracts
available.
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Manufacturers
Warranties
Frequently manufacturers
extended warranties are the most cost effective way to provide
hardware repairs, often offering next day on-site response
or swapout. faÇADe will appraise clients of options. |
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